Senior BizOps Manager

WHAT WE DO

At Shef, we are building a homemade food marketplace. We believe in providing the shefs in our community (refugees, immigrants, stay-at-home parents, retirees and out-of-work restaurant chefs) the opportunity to make a meaningful income by doing what they love! We also believe that every person should have access to a wholesome, home-cooked meal at an affordable price. Building a community devoted to economic empowerment and cultural inclusivity -- that's why we started Shef. 

We are committed to reimagining home cooking around the country to empower everyone to make meaningful incomes by feeding their neighbor and have raised over $100m from investors including Andreessen Horowitz, Y Combinator, Craft Ventures, and M13, as well as founders and executives from Instacart, TaskRabbit, StubHub, AngelList, Lyft, Airbnb, and Yelp. We have a ton of exciting work ahead of us and are excited to have you join us!

The Biz Ops team is the rocket fuel for our team, taking on the most complex cross-functional projects, building tools and running analysis to help us better understand and manage our business, and plugging in different places based on business needs. The ideal candidate is highly strategic and analytical, is an excellent project manager and sees execution through to completion, and is comfortable in ambiguous environments. 

Responsibilities

• Support leadership with critical questions related to Shef’s long and short-term success (e.g., defining market equilibrium between supply and demand, market sizing new opportunities, new logistics models) 
• Drive complex and strategic projects that span multiple functions and require cross-functional buy-in and execution 
• Regularly identify insights and business opportunities to share with the broader team and leadership  
• Build the tools, processes, and dashboards to empower the operations team
• Work with local GMs to set business targets, and evaluate impact of various projects and initiatives using analytics 
• In time, build out a small team of biz ops analysts, and help define projects for the team 

What you bring to the role

• Experience in management consulting or an operational leadership role (5+ years) 
• Strong command of data and analytics, with ability to write SQL, manipulate Excel, create dashboards (Python a plus) 
• Top-in-class project management capabilities, with ability to structure ambiguous issues simply, make key strategic decision, work with various cross-functional stakeholders, and drive through walls to achieve results 
• Structured thinking, excellent synthesizing and clear communication 
• Tendency to self-start and respond to problems independently and proactively 
• Ability to work across stakeholders of many levels and across multiple functions (high emotional intelligence) 
• Low ego with a growth mindset (no task too small or repetitive, seek to serve others on the team) 
• Comfort with ambiguity – biz ops is most effective when able to flex into different business needs at different times in the company’s development 
• Passion for Shef!

At Shef, we are building a platform that celebrates difference and cultural inclusivity by providing equitable opportunities for economic empowerment and by reimagining food making and sharing in our 21st century world. Our employee, shef, and customer communities represent a wide, beautiful cross-section of individuals from diverse cultures, ethnicities, races, and walks of life.

Shef is an equal opportunity employer. We strive to build a team that reflects the communities we serve, and a workplace that nurtures and empowers unique identities and experiences. We are committed to advancing equity in a tech industry that has often fallen short. We strongly encourage applications from BIPOC (Black; Indigenous; People of Color), women, LGBTQ+, and other individuals who are underrepresented in the industry, across color, religion, race, ethnic and national origin, physical ability, gender and sexual identity.

For individuals who require an accommodation during the interview process, please advise your company contact.

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Shef posts all legitimate job openings on our jobs page .  You may come across job postings on various job boards. Any legitimate role on a third party site will also be posted on our careers page. Please verify a role exists or apply directly at https://jobs.lever.co/shef.

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