What we're looking for
Lovers of fitness and wellness and advocates for wellness businesses wanted! Our customer experience team supports our partners with using our product and helping them to grow their wellness businesses. We also represents the voice of our partners internally. If you're love building relationships, making people smile, and increasing access to wellness around the world, we want to meet you! Fitness & wellness providers already using Arketa is a Bonus 💃🏻
The Role
- Support our Partners (customers) by answering their questions with speedy, friendly responses over chat, email and zoom
- Consolidate and summarize Partner feedback internally with the team to help us keep our finger on the pulse of the industry
- Guide new Partners through the onboarding and migrating process
- Host weekly webinars
- Daily team meetings - we're nice :)
- Troubleshooting and problem solving quickly to deliver fast responses
- Turn grumpy folks into our biggest fans using empathy, transparency, and de-escalation
- Become an expert on all things Arketa by learning new tools and keeping our customers educated
- Always advocating for our Partners while also advocating for Arketa
- Go above and beyond in creating a magical experience for our customers, and helping them to succeed
- Report on insights + industry feedback from customers to improve product features
The You
- You love meeting new people, kindness comes easily to you, and you have a great attitude!
- 1-2 years experience in a Customer Support, Communications/PR, or social-oriented role.
- Supporting small and medium size businesses makes your heart skip a beat!
- Working remote is in your wheelhouse.
- You have previous experience in a role requiring impeccably written communications across social and email.
- Have great judgment and can problem solve on your feet, always keeping the customer experience in mind.
- Ability to identify opportunities for process improvement that contributes to a first-class customer experience.
- Can explain complex issues clearly.
- Strong experience with Google Suite, Notion, Slack, Intercom and can learn new tech quickly.
- Great at multi-tasking. Able to manage numerous requests and time demands concurrently, while achieving goals.
- Team player - we're in this together. You will play an integral part of helping our team and work hard to help achieve goals.
- Organized, self-sufficient and a go-getter. Able to go above and beyond what is expected of you.
- Four-year post-secondary education/Bachelor's degree (preferred).
The Benefits
- Budget for in person fitness classes in your area
- Health/dental/vision coverage
- Unlimited PTO / sick leave
- Annual company retreat
arketa
